PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER!

• Products MUST be returned in NEW (unused) re-stockable condition.
• Package MUST be postmarked within 30 days from original delivery date. If you want to return your order, contact us within the 30-day time frame since we will not make any exceptions on our policy.
• Please indicate if you would prefer to receive a refund, or make an exchange.
• Note the items being returned or exchanged and list any item that should be sent in exchange.

For all returns and exchanges please send packages to:

Grille-Tech
3022 Memorial Ave.
Lynchburg, VA 24501

• A credit will be issued within one week of receiving your return.
• Shipping & Handling fees are non-refundable.
• A 25% re-stocking fee will be assessed for ALL returns (no exceptions).
• If you paid by Credit Card, please allow up to two billing cycles for a refund to appear on your credit card statement.
• If you paid with PayPal, we will refund your PayPal account.
• If you paid with a Money Order, we will issue you a company check.

PLEASE ALLOW UP TO 2 WEEKS FROM DATE OF RECEIPT FOR YOUR REFUND OR EXCHANGE TO BE PROCESSED!


iSpecial Ordered Items:

Some products are special-ordered from our distributor and cannot be returned since they were a special-order item. Therefore, if you have any hesitations or questions about a specific product, please contact us before ordering.